Help desk
Spinchester Casino help and FAQ
Plain answers from the terms. The Spinchester T&Cs are the binding agreement with players, and support advice doesn't override them, so go by the T&Cs if anything differs.
Payments and currencies
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Visa and Mastercard credit and debit cards are accepted, along with various alternative payment methods. Bank transfer is also listed. Availability depends on your country.
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EUR and GBP are supported, plus selected cryptocurrencies such as Bitcoin and Cardano.
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Deposits start from £20, and the minimum withdrawal is £20 or the equivalent.
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Deposits are listed as free of charge on the banking page.
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The T&Cs cap withdrawals at £1,000 per transaction, £1,000 per 24 hours, £5,000 per week and £15,000 per month, or the equivalent in other currencies.
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Progressive jackpots are paid in full, not in monthly instalments.
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Welcome bonuses don't apply to deposits made with Skrill or Neteller.
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The casino is not a financial institution, and your account doesn't bear interest.
24/7
customer support online
Getting in touch with Spinchester
- Customer support is online 24/7.
- Reach the team through live chat on the site, or email [email protected].
- There is no phone number or postal address for support.
- VIP members have their own dedicated support team, also available 24/7.
- Spinchester is also on Telegram, X, Facebook, Instagram and TikTok.
Keep it a game
- Self-exclusion is arranged by contacting support through live chat, and friends and family can contact support too.
- The Support Service Team is ready to help every day, 24/7.
- Not sure? The responsible gaming page has self-assessment questions; a single yes means it points you to specialist organisations.
- Need outside help? The responsible gaming page names GamCare, Gambling Therapy, Gordon Moody Association and Gamblers Anonymous.
Spinchester questions, answered
Who can play at Spinchester?
You must be at least 18, or the legal age for online gambling where you live. The casino may ask you to prove your age.
Are any countries excluded?
Yes. Residents of 39 restricted countries can't deposit or play for real money, and players from Sweden can't receive bonuses. The full list is in section 3 of the T&Cs.
Can I open more than one account?
No. It's one account per person, and using a VPN is strictly prohibited.
What is the minimum deposit?
You can deposit from £20, and the maximum depends on the payment method.
What is the minimum withdrawal?
The minimum withdrawal is £20 or the equivalent.
How long does a withdrawal take?
An approved withdrawal is passed to the payment provider, and when the money arrives depends on the provider's final action. Bank transfer payouts are processed within three banking days in principle.
Can I withdraw straight after depositing?
Deposits must be wagered before withdrawal. If you withdraw without placing any bets after a deposit, processing fees may apply; see the T&Cs.
Can I try games for free?
Yes. Pick "demo" in the account section to open a demo account.
How do I close my account?
Email [email protected] and include your reason. Closure requests sent through chat aren't actioned, and closures are completed within up to 72 hours.
How is my account protected?
Two-factor authentication is available for extra account security.
Do I pay tax on winnings?
Players are responsible for any taxes on their winnings.